Return PolicyUpdated 14 days ago

U.S. Return Policy

We want you to love your purchase—but if you don’t, we’re here to help. If your item is unused and you’re within 30 days of your purchase, we’ll gladly accept a return for a refund. Just send us an email at [email protected] with your order number and the item(s) you'd like to return, and we’ll guide you through the process.

If you purchased directly from www.cleoandcoco.com, returns and exchanges are always accepted within 30 days of receiving your order. Please note that original shipping fees (if any) are non-refundable.

International Return Policy

All international sales are final—unless your item arrives damaged or has a defect. If that’s the case, please contact us right away so we can make it right.

Holiday Shipping Info 

Want your package by 12/24? Be sure to place your order before 12/13 at 11:59 PM PST for the best chance of timely delivery!

Here’s what to expect:

• After placing your order, you’ll get a confirmation email.

• Once your order ships, you’ll receive a shipping confirmation email with tracking info.

• For smooth communication, we recommend including both your email and phone number at checkout.

Heads up on shipping details:

• Double-check your shipping address at checkout! If you need to change it, contact us immediately at [email protected]. We’ll do our best to catch it before it ships—but once it’s out the door, we’re unable to reroute or reship it.

• U.S. orders typically arrive in 3–10 business days, depending on your location.

Shipping Delays – Tips & Tricks

Delays happen—especially during peak seasons. Here’s how to stay in the loop:

• Use the tracking link provided in your shipping confirmation email.

• Check the carrier’s tracking history for the latest updates.

• If the carrier marks your package as “delivered” but you haven’t received it, please file a claim with your local post office.

Shipping costs are calculated at checkout based on your delivery destination.