Learn about our shipping options, delivery times, tracking your package, and what to do if something goes wrong in transit.
If your order has not been delivered and it has been longer than expected, please reach out to us with your order information. We will check the status of your package and provide you with tracking information. In some cases, delays might occur due t
If you encounter issues with shipping costs not aligning with advertised promotions, please ensure all information is correctly entered and provide us with a screenshot of your checkout page. Shipping discrepancies can sometimes occur due to location
Once your order has been successfully placed and processed, you will receive a confirmation email that includes the details of your order. This email will also provide you with a tracking number and a link to our tracking page for your convenience. P
To inquire about your order, please email us at [email protected] with your order number. Most packages arrive within a day or two; if not, we will gladly open a case with the carrier for you.
At Cleo+Coco, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details
Once you place your order, processing usually takes 2-3 business days. However, during the busy holiday season, please allow up to 5 days for processing. You will receive an email with tracking information as soon as your order has shipped.
Orders usually ship within 2 to 4 business days. Delivery times for domestic shipments vary by location but generally arrive within 7 days.
When you choose Ground shipping at checkout, please allow 7 to 21 business days for delivery. Depending on your shipping address, there may also be an expedited shipping option available. Please note that processing usually takes an additional 2 to 3
We understand that many of our international customers have a strong need for our products, and we are actively considering opportunities for international expansion. Until we can expand, please note that if you choose to use a freight forwarding ser